General Terms and Conditions and Terms of Service

I. General Provisions and Scope of the GTC

I. 1. These General Terms and Conditions and Terms of Service (hereinafter collectively: "GTC") govern the conditions of use of the online service named "azta.ai" (hereinafter: "Service") operated by Azta Korlátolt Felelősségű Társaság (registered office: Balance Hall building, 4th floor, Váci út 99-105., 1139 Budapest, Hungary; company registration number: 01-09-470071; tax number: 32861196-2-41; hereinafter: "Service Provider").

I. 2. Pursuant to Sections 6:77-6:81 of the Civil Code, these GTC qualify as general terms and conditions. The Service Provider makes the GTC clearly available to the User during the registration and subscription process, and acceptance of the GTC is a condition for the conclusion of the contract.

I. 3. The Service is available primarily to natural person consumers and to businesses. For corporate and institutional clients, we conclude a separate individual contract - on terms deviating from these GTC - to which these GTC apply only on a supplementary basis.

I. 4. In matters not regulated by these GTC, the Civil Code, Act CLV of 1997 on Consumer Protection (Fgytv.), Government Decree 45/2014 (II. 26.) (on contracts between parties at a distance), Act CVIII of 2001 on Electronic Commerce Services (Ektv.), the provisions on information society services, as well as the General Data Protection Regulation (GDPR) and the relevant Hungarian implementing regulations shall apply.

I. 5. The scope of these GTC extends to every legal relationship arising between the Service Provider and the User in connection with the use of the Service, regardless of whether the User uses the Service from the territory of Hungary or from another EU Member State.

II. Definitions

For the purposes of these GTC:

• User: any natural or legal person, or organisation without legal personality, who or which registers for or uses the Service.
• Consumer: a natural person User who acts outside the scope of their profession, independent occupation or business activity (Section 8:1(1)(3) of the Civil Code).
• Business: a User who acts within the scope of their profession, independent occupation or business activity (Section 8:1(1)(4) of the Civil Code).
• Service: the azta.ai platform operated by the Service Provider and all related features, APIs and content.
• Subscription: the legal relationship existing on the basis of the periodic fee paid by the User for the use of the Service.
• Subscription Plan: a service tier offered by the Service Provider with a defined fee and a defined set of features (Pro, Enterprise - use of the Enterprise plan always involves the conclusion of a separate contract; in matters not regulated by the Enterprise contract, these GTC also apply to the Enterprise plan).
• Contract: these GTC, the terms of the specific subscription plan, in the case of a Business User the azta Pro Data Processing Agreement and Privacy Notice, and, where the Word Add-in is used, the End User Licence Agreement together constitute the entire agreement existing between the Parties. The Privacy Policy and the Cookie Policy are not part of the Contract: in them, the Service Provider informs the User about the processing of personal data and the use of cookies, respectively.
• LLM: Large Language Model - an artificial intelligence model developed by third parties.
• Force Majeure: an unforeseeable and unavoidable event beyond the reasonable control of the Parties (e.g. natural disaster, war, cyberattack, mass infrastructure outage).
• Calendar Integration: the feature of the Service that enables the User's Google or Microsoft Outlook calendar to be connected to the Service.
• Meeting Bot: a software agent operated by the Service Provider that joins online meetings as an independent participant, records the audio of the meeting and produces a Transcript from it.
• Transcript: the text transcript produced automatically from the audio recorded by the Meeting Bot, together with the summary and action-item list generated from it.
• Word Add-in: the add-in published by the Service Provider under the name "azta for Word" in the Microsoft Marketplace store (formerly: Microsoft AppSource) that enables the Service to be used directly from Microsoft Word.
• End User Licence Agreement: the licence terms (EULA) published by the Service Provider at azta.ai/legal/word-add-in-eula, governing the licence and use of the Word Add-in software.
• Mailbox Integration: the feature of the Service that enables a corporate Gmail (Google Workspace) or Microsoft Outlook (Microsoft 365) mailbox belonging to a Business User's organisation to be connected to the Service with read permission, solely for the purpose of recognising and organising Financial Documents.
• Financial Document: an invoice, payment request (pro forma invoice), receipt, bank statement or other document with financial content received in the User's mailbox, or an attachment containing such a document.

III. Formation of the Contract

III. 1. The Contract between the User and the Service Provider is concluded electronically, through the following steps:

• The User registers on the azta.ai website (offer).
• The User selects the subscription plan and completes the payment.
• The Service Provider confirms the registration and the payment electronically (by e-mail) - this constitutes the time at which the Contract is concluded (Section 6:83 of the Civil Code).
• The confirmation e-mail contains: the name of the selected plan, the fee, the billing cycle, where these GTC can be accessed, and the date on which the contract enters into force.

III. 2. The Contract is concluded in the Hungarian language. The Service Provider stores the concluded contract in electronic form, and it is accessible to the User within their account and in the confirmation e-mail. Pursuant to Section 6:82 of the Civil Code, the contract qualifies as a contract concluded in writing.

III. 3. The User is required to read these GTC before registering. Acceptance of the GTC is a mandatory step of the registration process; if the GTC are rejected, the Contract is not concluded and the Service may not be used.

III. 4. The Service Provider continuously publishes these GTC at the URL azta.ai/legal/terms-of-service. The GTC are also available in a downloadable and printable format.

III. 5. The Contract is concluded for an indefinite period or, in accordance with the selected subscription plan, for a fixed term (monthly, annual), and renews automatically unless the User terminates it in accordance with Chapter XIV of these GTC.

IV. Description of the Service

IV. 1. The Service is a so-called agentic artificial intelligence (AI)-based information platform that analyses the questions submitted by the User by involving several large language models (LLMs) developed by third parties, and generates textual content based on a comparison of the results. The Service Provider does not develop its own AI model and does not exercise full control over the operation of the individual LLMs; the Service Provider provides its service by aggregating, ranking and editing the suggestions received from the various models.

IV. 2. The responses serve general information purposes only. The Service does not constitute legal, tax, medical, financial or other professional advice; the information displayed does not replace consulting a professional. The User is responsible for verifying the information received as applied to their own circumstances and, where necessary, for seeking advice from a professional. The responses generated by the Service do not constitute personalised tax advice, do not take into account the full circumstances of the User, and may not be used on their own for making business or tax decisions. The Service does not qualify as a tax advisory or bookkeeping service under the applicable legislation, and it is not subject to the supervision of the National Tax and Customs Administration or any other authority.

IV. 3. The Service Provider makes every effort to ensure the accuracy of the responses; however, it does not guarantee that AI-generated content is free from errors, mistakes or lagging behind the most recent legal regulation. The User acknowledges that they use the results of the Service at their own risk.

IV. 4. The Service Provider currently covers 28 jurisdictions. The Service Provider reserves the right to expand or reduce the jurisdictions covered. The accuracy of the Service may vary by jurisdiction.

IV. 5. The Service Provider endeavours to support the responses with source references; however, it does not guarantee this. It is recommended to check the cited sources, especially before making significant decisions.

IV. 6. The Service also includes a Calendar Integration and a Meeting Bot feature. These features are governed by the provisions of Chapter IV/A of these GTC.

IV. 7. The Service also includes a Word Add-in and a Gmail and Microsoft Outlook Mailbox Integration (the latter exclusively under an Enterprise subscription). These features are governed by the provisions of Chapter IV/B of these GTC.

IV. 8. Intended purpose and excluded use. The intended purpose of the Service is to provide informational research and professional support on tax, accounting and related legal questions. The User may not use the Service (a) by or on behalf of a judicial authority or an alternative dispute resolution body, in decision-making, to research and interpret the facts and the law and to apply the law to a concrete set of facts; (b) for the selection or evaluation of employees or job applicants, or for monitoring their performance or behaviour; (c) to evaluate the creditworthiness of natural persons; (d) by or on behalf of a public authority, to assess the eligibility of natural persons for public services or benefits; (e) by or on behalf of a law enforcement authority, to assess the risk of natural persons committing criminal offences or for profiling; (f) to evaluate learning outcomes; (g) for emotion recognition or biometric identification; or (h) for any prohibited practice under Article 5 of Regulation (EU) 2024/1689 (AI Act). The Service Provider expressly excludes the Service being turned into, or used as, a high-risk AI system (Article 25(2) of the AI Act). The User is liable for any use contrary to this point and for the obligations arising from it under the AI Act; such use constitutes a serious breach of these GTC and entitles the Service Provider to extraordinary termination pursuant to point XIV. 3.

IV. 9. The Service is intended for Users who have reached the age of 18. To our knowledge, minors do not use the Service.

IV/A. Calendar Integration and Meeting Bot

IV/A. 1. Description. The Service enables the User to connect their Google Calendar or Microsoft Outlook calendar to the Service and to invite the Meeting Bot to their online meetings. The Meeting Bot joins the meeting as an independent participant, records its audio, produces a Transcript from it, and then generates a summary and an action-item list based on the Transcript.

IV/A. 2. Availability. The feature is available exclusively to Users qualifying as a Business and acting within the scope of their economic or professional activity, under a Pro or higher subscription plan. Consumer Users may not use the feature. By activating the feature, the User declares that, in this respect, they use the Service within the framework of their economic or professional activity, and that with respect to the data processed by means of the feature they qualify as the controller, or act on behalf of the controller - in particular their employer or principal - on the basis of its authorisation.

IV/A. 3. The calendar connection. The calendar connection is established by the User, who may terminate it at any time. The Service Provider requests read-only permission; it does not create, modify or delete calendar events. The Service Provider processes only those events that contain a video conference link, and of these it uses only the time and title of the event, the video conference link, and the names and e-mail addresses of the invitees, for the purpose of assigning the Meeting Bot to the appropriate meeting. Access may also be revoked at any time in the security settings of the User's Google or Microsoft account. Upon termination of the calendar connection, the Service Provider revokes and deletes the stored access tokens.

IV/A. 4. Compliance with Google's requirements. azta.ai's use and transfer of information received through Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. The Service Provider uses user data obtained through Google APIs solely to provide and improve the User-visible features described in this Chapter; it does not use or transfer such data for advertising purposes, does not sell or rent it, does not use it to develop, train or fine-tune general-purpose artificial intelligence or machine learning models, and does not make it available for human reading, except with the User's express consent, for security reasons or to investigate abuse, to comply with a legal obligation, or in aggregated, anonymised form for internal operational purposes. The provisions of this Chapter apply mutatis mutandis to the connection of a Microsoft Outlook calendar.

IV/A. 5. Operation and limitations of the Meeting Bot. The Meeting Bot records audio only; no video or screen recording is made. The audio recording is permanently deleted immediately after transcription; no long-term audio storage takes place. The Service Provider does not perform voice-based biometric identification and does not use any emotion recognition functionality.

IV/A. 6. Transparency features provided by the Service Provider. The Service Provider ensures that (a) the Meeting Bot joins the meeting visibly to the participants, under a name clearly indicating that a recording is being made; (b) upon joining, the Meeting Bot sends a message to the meeting chat informing participants that a recording is being made and referring to the participant notice; (c) the meeting organiser can initiate the removal of the Meeting Bot within the Service with a single action; (d) automatic joining is switched off by default. The User may not switch off or circumvent these features.

IV/A. 7. Obligations of the User. When using the feature, the User is obliged to: (a) inform all participants of the meeting - including external participants who have no legal relationship with the User - in advance that a recording is being made, and provide the information required under Articles 13-14 GDPR; (b) ensure that the consent required under Section 2:48 of the Civil Code for making and using the audio recording is obtained; (c) refrain from secretly recording the participants without their knowledge; (d) comply without delay with the request of any participant asking for the Meeting Bot to be removed; (e) when recording employee meetings, comply with Section 11/A of Act I of 2012 on the Labour Code, and not use the Transcript for covert performance evaluation or disproportionate monitoring of employees; (f) refrain from recording any meeting the recording of which is prohibited by law.

IV/A. 8. Legal consequences. The User acknowledges that recording audio without the participants' knowledge may also constitute the criminal offence of illicit data acquisition under Section 422 of Act C of 2012 on the Criminal Code. A breach of the obligations set out in point IV/A. 7. constitutes a serious breach of these GTC and entitles the Service Provider to immediately suspend access to the feature and/or to terminate the Contract by extraordinary termination with immediate effect pursuant to point XIV. 3.

IV/A. 9. Indemnification. The User shall compensate the Service Provider for all damage, fines and substantiated costs arising from the User's breach of its obligations set out in point IV/A. 7., or from any participant of the meeting asserting a claim against the Service Provider in connection with the recording.

IV/A. 10. Accuracy of the Transcript. Speech recognition may make errors; therefore, the Transcript and the summary prepared from it cannot be regarded as authentic minutes of the meeting. The provisions of points IV. 2. and IV. 3. apply mutatis mutandis to the Transcript.

IV/A. 11. Data protection. The detailed rules of the data processing related to the feature are set out in Section 5 of the Privacy Policy. The allocation of roles is governed - depending on the User's subscription - by the azta Pro Data Processing Agreement and Privacy Notice, or by the data protection annex of the individual Enterprise contract. In these relationships, with respect to calendar and meeting data, the User, or their employer or principal, is the controller, and the Service Provider is the processor.

IV/B. Word Add-in and Mailbox Integration

IV/B. 1. Word Add-in. The Service Provider publishes the Word Add-in under the publisher name "Azta Korlátolt Felelősségű Társaság", through Microsoft Partner Center, as a publisher verified in Partner Center, in the Microsoft Marketplace store. The add-in accesses the document currently open in Word: to answer the User's question or to prepare the requested text modification, it reads the text of the document or the part selected by the User, as well as the structural data of the document. It does not access the User's file system, other documents, mailbox or calendar. The add-in modifies the document only after the User's express approval, through Word's Track Changes feature, so that the modification can be undone; the User is responsible for accepting the modifications and for the final content of the document. The add-in saves the technical data necessary for its operation in the settings part of the document; these remain in the User's file. The processing and retention of content processed through the add-in are governed by Section 6.1 of the Privacy Policy. In addition to these GTC, the licence and use of the Word Add-in software are also governed by the End User Licence Agreement; the relationship between the two documents is determined by the End User Licence Agreement.

IV/B. 2. Mailbox Integration: purpose and scope. The sole purpose of the Mailbox Integration is the automatic recognition of invoices and financial documents received in the User's mailbox and their organisation into the workspace of the User's organisation. The Service Provider requests read-only permission; it does not send, forward, modify or delete messages, and it does not access the mailbox settings. The Service Provider makes a mirrored copy of the messages received in the mailbox in the last 30 days and examines them exclusively by automated means.

IV/B. 3. Storage and retention. The Service Provider stores the mirrored messages and attachments for 30 days, after which it deletes them automatically and permanently. The recognised invoices, financial documents and the data extracted from them remain in the User's workspace until the User deletes them, but no longer than the period specified in the data protection annex of the Enterprise contract. The User may switch off the Mailbox Integration and terminate the connection at any time; upon termination, the Service Provider revokes and deletes the stored access tokens and immediately deletes the mirrored messages and attachments. The detailed retention rules are set out in the data protection annex of the Enterprise contract and in Section 6 of the Privacy Policy. Access may also be revoked at any time in the security settings of the User's Google or Microsoft account.

IV/B. 4. Availability. The Word Add-in is available under Pro and Enterprise subscriptions, to Consumer and Business Users alike; in the case of a Consumer User, the Service Provider qualifies as the controller with respect to the related data processing, and in the case of a Business User, the allocation of roles is governed by point XII. 6. The Mailbox Integration is available exclusively under an Enterprise subscription, for corporate mailboxes belonging to the Business User's organisation; it is not available to Consumer Users or for private mailboxes. With respect to the Mailbox Integration, the Service Provider acts as a processor, and the allocation of roles is governed by the data protection annex of the Enterprise contract.

IV/B. 5. Compliance with Google's requirements. The Gmail integration uses Google's restricted scope permission (https://www.googleapis.com/auth/gmail.readonly, read-only access). azta.ai's use and transfer of information received through Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements applicable to restricted scope permissions. The Service Provider uses user data obtained through the Gmail API solely to provide and improve the User-visible feature described in point IV/B. 2.; it does not use or transfer such data for advertising purposes, does not sell or rent it, does not use it to develop, train or fine-tune general-purpose artificial intelligence or machine learning models, and does not make it available for human reading, except in the course of customer support provided at the User's express request, for security reasons or to investigate abuse, to comply with a legal obligation, or in aggregated, anonymised form for internal operational purposes. The Service Provider has the independent security assessment (CASA) required by Google carried out before the feature goes live, and renews it annually thereafter.

IV/B. 6. Microsoft integrations. The Service Provider accesses the Microsoft Outlook mailbox through Microsoft Entra ID authentication, exclusively with delegated permissions (Mail.Read, User.Read, offline_access); it does not request application-level permissions, and therefore accesses only the signed-in User's own mailbox. In the case of an organisational mailbox, the approval of the organisation's administrator may also be required to authorise access. In these relationships, Microsoft and Google are not subcontractors of the Service Provider but the User's own service providers.

IV/B. 7. Obligations of the User. The User is obliged to: (a) connect only a corporate mailbox belonging to their organisation over which they have the right of disposal, or for the connection of which they have the permission of the owner of the mailbox; (b) when connecting an employee's mailbox, comply with Section 11/A of Act I of 2012 on the Labour Code and inform the employee in advance; (c) refrain from connecting a mailbox containing secrets protected by law - in particular attorney-client, medical or other professional secrets - if there is no appropriate legal basis for processing them; (d) ensure that they have an appropriate legal basis with respect to the senders and other recipients of the messages.

IV/B. 8. Legal consequences and indemnification. A breach of the obligations set out in point IV/B. 7. constitutes a serious breach of these GTC and entitles the Service Provider to immediately suspend access to the feature and/or to terminate the Contract by extraordinary termination pursuant to point XIV. 3. The User shall compensate the Service Provider for all damage, fines and substantiated costs arising from the breach of point IV/B. 7.

IV/B. 9. Accuracy. Invoices and financial documents are recognised by automated means, and the recognition may be erroneous. The User may override the classification at any time. The Service does not replace the fulfilment of the User's own accounting and record-keeping obligations; the User is responsible for the completeness and retention of accounting records.

IV/B. 10. Data protection. The detailed rules of the data processing related to the features are set out in Section 6 of the Privacy Policy. The allocation of roles is governed - depending on the User's subscription and capacity - by point XII. 6., the azta Pro Data Processing Agreement and Privacy Notice, or the data protection annex of the individual Enterprise contract.

V. Subscription Plans and Fees

V. 1. The Service may also be used to a limited extent without a subscription. The Service Provider offers the following subscription plans; the current fees are published on the azta.ai/pricing page and form an inseparable part of these GTC:

• Pro subscription
• Enterprise subscription

The Pro plan is also available as an annual subscription at a discount.

V. 2. Subscription fees include VAT at the prevailing rate. Payment may be made by the bank card selected at the time of purchase or by any other payment method available on the website. Monthly and annual subscriptions are recurring and renew automatically.

V. 3. The Service Provider is entitled to modify the subscription fees. In the event of a fee change, the Service Provider will notify the User electronically at least 30 (thirty) days in advance. During the notice period, the User is entitled to cancel the subscription free of charge and without penalty; if the User does not exercise this right, they are deemed to have accepted the modified fee from the next renewal.

V. 4. The Service Provider issues an electronic invoice for each fee payment, which it sends to the User's registered e-mail address. The User is responsible for ensuring that their billing details (name, address and, where necessary, tax number) are accurate and up to date. In the event of late payment, the Service Provider is entitled to suspend access.

V. 5. Subscriptions provide access to digital content. The User expressly consents to the Service Provider commencing performance immediately after the conclusion of the contract. The Service Provider offers a 100% money-back guarantee in the first 30 (thirty) days if the Service demonstrably answered a question incorrectly. To enforce the guarantee, the User must submit the claim in writing to the e-mail address support@azta.ai.

VI. Place, Time and Method of Performance

VI. 1. The Service Provider provides the Service online, via the azta.ai platform. Place of performance: the internet - the Service can be used from any device with internet access.

VI. 2. The Service Provider activates the User's subscription and provides access to the Service without delay after confirmation of successful payment, but no later than within 24 (twenty-four) hours.

VI. 3. The Service Provider endeavours to ensure that the Service provides availability of at least 99.5% per month (planned uptime). The following are not counted towards availability:

• pre-announced maintenance time (planned downtime);
• faults arising within the User's sphere of interest (e.g. loss of internet connection, device problems);
• outages resulting from force majeure events;
• partial outages resulting from the downtime of third-party LLM providers.

VI. 4. In the event of planned maintenance, the Service Provider will notify Users at least 48 (forty-eight) hours in advance on the website and/or by e-mail. Planned maintenance is scheduled outside working hours where possible.

VI. 5. In the event of unplanned downtime, the Service Provider will promptly inform Users of the cause of the downtime, its expected duration and the course of restoration.

VI. 6. If the availability of the Service falls below 99.5% in a calendar month for reasons within the Service Provider's sphere of interest, the User is entitled, following a written claim, to a proportionate credit of the subscription fee for that month in the next billing period. The claim must be submitted within 30 days of the occurrence of the downtime to the e-mail address support@azta.ai.

VII. Registration and User Account

VII. 1. Prior registration and the creation of a user account are required to use the Service. The User is obliged to provide real and accurate data during registration and to keep such data up to date.

VII. 2. The User is responsible for the security of their account and of the password used for it. The User is obliged to keep their access credentials confidential and to notify the Service Provider without delay if they detect unauthorised access or suspect it.

VII. 3. A user account belonging to a given subscription may not be transferred to or shared with third persons, unless the Service Provider grants separate, written permission to do so. The User is responsible for all activities carried out using their user account.

VII. 4. The Service Provider is entitled to temporarily suspend the User's account without prior notice if the security of the account is compromised, unauthorised access is suspected, or the User's activity poses a risk to other users. The Service Provider will notify the User of the suspension without delay and will provide an opportunity to resolve the matter.

VII. 5. If it is likely that the User has created multiple user accounts for the purpose of circumventing the subscription, the Service Provider is entitled to restrict such accounts or to prohibit the User from creating further accounts.

VIII. User Conduct and Prohibited Activities

VIII. 1. The User is obliged to use the Service in good faith, in compliance with the law and these GTC. It is prohibited to use the Service:

• to create, transmit or store unlawful, deceptive, defamatory, threatening or obscene content;
• for the unauthorised collection or processing of the personal data of other persons;
• for the unauthorised reproduction or distribution of copyright-protected content.

VIII. 2. The User is not entitled to copy, sell, distribute, license or otherwise exploit the Service or any part of it, nor to reverse engineer, decompile or attempt to discover the algorithms, source code or technological solutions of the Service.

VIII. 3. It is prohibited to collect data from the Service using automated tools (scraping, bots, data extraction) or to disrupt the operation of the Service, including by executing bulk queries.

VIII. 4. The User may not use the Service to develop a competing product or service, nor may they pass on their access to third persons.

VIII. 5. The User is obliged to refrain from any act that endangers the security of the Service, including uploading or distributing viruses or trojan programs.

VIII. 6. From a security perspective, the Service is suitable for processing special categories of data under the GDPR (health, religious, political, etc. data), personal data of third persons or business secrets; however, where possible, the User should submit their question without including such data. The User undertakes to use the Service in compliance with the principle of data minimisation.

VIII. 7. It is prohibited to use the Service, in particular the Meeting Bot, for secretly recording audio without the knowledge of the meeting participants, and for recording any meeting the recording of which is prohibited by law. The legal consequences of a breach of this point are governed by point IV/A. 8.

VIII. 8. It is prohibited to apply the Mailbox Integration to a mailbox over which the User has no right of disposal, or for the connection of which the User does not have the permission of the owner of the mailbox. The legal consequences of a breach of this point are governed by point IV/B. 8.

IX. Intellectual Property and Licence

IX. 1. The interface, visual identity and associated documentation of the Service, as well as the Service Provider's trademarks and domain name, constitute the intellectual property of the Service Provider or its partners, which is protected by law. By using the Service, the User does not acquire ownership or any other right attached to intellectual property.

IX. 2. The Service Provider grants the User a non-exclusive, non-transferable, personal right of use - which, in the case of a Business User, may be exercised within the scope of the User's economic or professional activity - for the intended use of the Service for the term of the Contract. The User is not entitled to reproduce, modify or communicate to the public the content of the Service without the prior written permission of the Service Provider.

IX. 3. The input data provided by the User during use of the Service (questions, documents, instructions) are the property of the User. The User grants the Service Provider an irrevocable, non-exclusive, royalty-free licence to handle, store, process and display the input data and the outputs derived from them, solely for the purpose of providing the Service. The Service Provider performs on the input data only the operations necessary for providing the Service, does not use them to train its own AI models and does not sell them to any third party. Information on the data processing operations performed by the Service Provider is available in the Privacy Policy.

X. Warranty for Defects, Defective Performance and Guarantee

X. 1. The Service Provider warrants that the Service meets the characteristics defined in these GTC and in the subscription plan (features, availability, access level). The warranty does not extend to the professional correctness of AI-generated content, given that the Service is informational in nature and does not constitute professional advice.

X. 2. In the event of defective performance - that is, if the Service, from the time of activation, does not comply with the contractual terms - the Consumer User may exercise the following warranty rights pursuant to Section 6:159 of the Civil Code:

• request repair or replacement - in the case of the Service, this means the elimination of the fault or supplementary performance;
• request a proportionate reduction of the subscription fee;
• if the defect is serious and cannot be remedied, withdraw from the Contract.

X. 3. The User is obliged to report the defect to the Service Provider without delay, but no later than within 60 days of detecting the defect, at the e-mail address support@azta.ai, stating a precise description of the defect, the time concerned and any evidence (screenshot, question-answer pair).

X. 4. The Service Provider will examine the defect within 15 (fifteen) working days of its reporting and - if the existence of the defect can be established - will remedy it, or will notify the User of the expected date of remedy. In the case of a Consumer, the deadline for repair or proportionate fee reduction is 30 days.

X. 5. Pursuant to Section 6:163 of the Civil Code, the warranty right may be enforced for 1 (one) year from the termination of the Contract, given that the Service qualifies as a continuously provided digital service.

X. 6. Business Users are not entitled to the consumer protection warranty rules of the Civil Code; their legal relationship is governed by the general warranty provisions of the Civil Code.

X. 7. There is no guarantee obligation in respect of the Service - in view of its digital, subscription-based nature - unless the law provides otherwise.

XI. Exclusion and Limitation of Liability

XI. 1. The Service Provider provides the Service "as is" and "as available". The Service Provider does not guarantee that the Service will operate without interruption, free of errors or in accordance with the User's expectations. The Service Provider reserves the right to modify, suspend or discontinue any part of the Service.

XI. 2. The Service Provider accepts no liability for indirect, incidental, special or consequential damages arising from the use of, or inability to use, the Service, including loss of profit, data loss, damage to business reputation or other non-material loss.

XI. 3. The Service Provider accepts no liability for errors, inaccuracies or unavailability of LLMs developed by third parties, provided that it has taken the measures that can reasonably be expected.

XI. 4. The Service Provider's liability - to the extent it can be established under the law - is in all cases limited to the amount of subscription fees actually paid by the User in the 12 (twelve) months preceding the event concerned. This limitation does not apply to liability arising from a breach of contract by the Service Provider committed intentionally, with gross negligence or by a criminal offence, nor to damage arising from a breach of contract causing harm to human life, physical integrity or health (Section 6:152 of the Civil Code).

XI. 5. The Service Provider does not provide legal, tax, medical or financial advice. The responses and information provided by the Service are generated automatically, with the assistance of artificial intelligence; Azta Kft. accepts no liability for their accuracy, completeness or usefulness, nor for decisions made on their basis. Any business or tax decision made by the User is made solely at the User's own responsibility.

XI. 6. The Service Provider and its executives, employees and agents are under no circumstances liable for any damage suffered by the User that arises from an omission of the User or of a third person, or from a breach of these GTC.

XII. Data Protection and Artificial Intelligence

XII. 1. The Service Provider processes the User's personal data in accordance with the requirements of the GDPR and the relevant Hungarian legislation. The detailed rules are set out in the Privacy Policy (azta.ai/legal/privacy-policy).

XII. 2. The Service Provider uses third-party AI service providers (LLMs) to provide the Service. The User's input data may be transmitted to these providers solely for the purpose of generating responses. The Service Provider concludes data processing agreements with all partners concerned pursuant to Article 28 GDPR.

XII. 3. The User acknowledges that the Service uses artificial intelligence and that the responses qualify as automatically generated content. The Service Provider may review certain responses after the fact; however, this does not mean continuous or comprehensive expert review; there is no direct expert control over the responses received. The Service Provider makes every effort to keep the legislation up to date, but it may happen that it is unable to handle a change in legislation immediately - it is therefore recommended to check that the sources used by the Service are in force and, if a source that is no longer in force is detected, to report this at support@azta.ai. The Service does not make automated decisions producing legal effects concerning the User (Article 22 GDPR).

XII. 4. The Service falls within the scope of the European Union's regulation on artificial intelligence (EU AI Act, 2024/1689/EU), in the role of provider. The azta Service does not qualify as a high-risk system. The Service Provider undertakes to comply continuously with the applicable requirements.

XII. 5. In the event of a personal data breach, the Service Provider will notify the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) within 72 hours pursuant to Article 33 GDPR and, in the case of a high risk, will also inform the affected Users without delay.

XII. 6. The data protection document applicable to the User depends on the User's capacity. In the case of a Consumer User, the Service Provider acts as the controller, and the Privacy Policy applies. In the case of a Business User, with respect to the content entered into the Service, the User, or their employer or principal, is the controller and the Service Provider is the processor; this relationship is governed by the azta Pro Data Processing Agreement and Privacy Notice, which forms an inseparable annex to these GTC and which the User accepts separately when ordering the subscription. In the data processing related to visiting the website, making contact, complaint handling, the newsletter and appointment booking, the Service Provider qualifies as the controller in all cases. The Word Add-in under Chapter IV/B is available to Consumer and Business Users alike; therefore, for this feature, the role depends on the User's capacity: in the case of a Consumer User the Service Provider is the controller, and in the case of a Business User it is the processor. The Mailbox Integration is available exclusively under an Enterprise subscription, for corporate mailboxes of Business Users; with respect to this feature, the Service Provider is a processor, and the data protection annex of the Enterprise contract applies.

XIII. Right of Withdrawal and Complaint Handling

XIII. 1. Consumer Users are entitled to a 14-day right of withdrawal pursuant to Government Decree 45/2014 (II. 26.). Since the Service is aimed at the provision of digital content, the Service Provider, with the User's express consent, commences performance immediately after the conclusion of the Contract.

XIII. 2. If the User exercises their right of withdrawal before performance has commenced, the Service Provider will refund the fee already paid without delay, but no later than within 14 days, to the same payment method that the User used. In the case of partial performance, the Service Provider charges a proportionate fee.

XIII. 3. In the event of a complaint, the User is obliged to contact the Service Provider first (support@azta.ai). The Service Provider acknowledges the written complaint within 5 (five) working days of its receipt and responds to it on the merits within 30 (thirty) days (Section 17/A of the Fgytv.). In the event of rejection, the Service Provider informs the User of the available legal remedies.

XIII. 4. If the complaint cannot be remedied, the Consumer User is entitled to turn to the territorially competent conciliation board. In Hungary, the competent conciliation board is: Budapest Conciliation Board (Budapesti Békéltető Testület) (Krisztina krt. 99., 1016 Budapest; telephone: +36 1 488 2131; e-mail: bekelteto.testulet@bkik.hu; website: bekeltet.bkik.hu).

XIV. Termination and Cancellation

XIV. 1. The User may terminate an indefinite-term (monthly renewing) subscription at any time, with immediate effect, via the account settings or at the e-mail address support@azta.ai. The termination takes effect at the end of the current subscription period; fees already paid for a period not yet used are not refunded, unless Chapter XIII of these GTC, the warranty rules or consumer protection legislation provide otherwise.

XIV. 2. The annual subscription may be terminated by the User at any time; the termination becomes effective at the end of the subscription period, and no automatic renewal takes place. No proportionate refund of the annual subscription fee is due for the months not yet elapsed, unless the User exercises a right of withdrawal by invoking their warranty rights under the Civil Code or their consumer protection rights.

XIV. 3. The Service Provider is entitled to terminate the Contract by extraordinary termination with immediate effect if:

• the User seriously or repeatedly breaches the provisions of these GTC;
• the User fails to pay the subscription fee even within 15 (fifteen) days of the due date, and the Service Provider does not receive performance even after setting an additional deadline;
• legislation or an official decision makes the provision of the Service impossible.

XIV. 4. In the event of extraordinary termination, the Service Provider notifies the User by e-mail of the reason for the termination. If the termination takes place because of the User's breach of the GTC, the Service Provider may also enforce a claim for damages.

XIV. 5. The User may request the deletion of their account at any time. Within 30 (thirty) days following the deletion, the User may - taking into account statutory retention obligations - export their data in a machine-readable format. During the 30-day deactivation, the data are not accessible or processed, except for the purpose mentioned in this point. After the 30 days have elapsed, the Service Provider permanently deletes or anonymises the personal data - with the exception of any longer retention periods specified in the Privacy Policy (Article 17 GDPR).

XV. SaaS Service and Customer Support Levels

XV. 1. By accepting these GTC, a Contract for a SaaS-type (Software as a Service) online service is concluded between the Parties. The Contract is concluded electronically and qualifies as a contract concluded in writing pursuant to Section 6:82 of the Civil Code.

XV. 2. The Service Provider provides the following customer support level:

• e-mail support on working days between 09:00-17:00 (CET); response time: within 3 working days.

XV. 3. The Service Provider performs regular backups of the Users' data. In the event of data loss, the Service Provider will make every effort to restore the data to the last backup point; however, it does not guarantee complete restoration.

XVI. Subcontractors and Third-Party Service Providers

XVI. 1. To provide the Service, Azta Kft. uses large language models (LLMs) developed by third parties through OpenRouter (and, until the migration is completed, also through AWS Bedrock), the services of Mistral AI for document processing, and infrastructure providers (e.g. AWS, Supabase). This list is not exhaustive and is for information purposes only; the names and roles of these subcontractors are set out in the Privacy Policy.

XVI. 2. The Service Provider ensures that the subcontractors provide appropriate data protection and security guarantees. The Service Provider notifies Users of any change of subcontractors by updating the Privacy Policy.

XVI. 3. The Service Provider remains the sole point of contact for the User, including in the case of problems arising from subcontractors.

XVI. 4. To provide the Calendar Integration and the Meeting Bot feature, the Service Provider uses the services of Hyperdoc Inc. ("Recall.ai") and Soniox Inc., in a European Union region configuration. The role of these providers and the safeguards for data transfers are set out in Sections 4 and 5 of the Privacy Policy and in Appendix "B" of the azta Pro Data Processing Agreement. For the voice-based features of the Service (dictation and the Meeting Bot), speech recognition is performed by Soniox Inc., in the European Union region.

XVI. 5. The Service Provider does not engage any new subcontractor to provide the Word Add-in and the Mailbox Integration: document processing and content extraction are carried out by the processors already listed in the Privacy Policy, in the European Union region. Data originating from the mailbox are not transferred to analytics providers.

XVII. Force Majeure

XVII. 1. The Service Provider is not liable for the breach or late performance of its obligations under these GTC if this is the consequence of a force majeure event. Force majeure includes in particular: natural disaster, war, act of terrorism, mass cyberattack (DDoS), global failure of the internet infrastructure, official measure or statutory prohibition, or a comprehensive outage of the LLM providers used.

XVII. 2. In the event of force majeure, the Service Provider will notify Users without delay, indicating the nature and expected duration of the force majeure event, and will make every effort to restore the Service as soon as possible. If the force majeure event persists for more than 30 (thirty) days, either Party is entitled to terminate the Contract by extraordinary termination with immediate effect.

XVIII. Reference Use and Logo Display

XVIII. 1. If the User, during registration or thereafter, indicates in a clearly identifiable manner the organisation on whose behalf they use the Service, Azta Kft. is entitled to display the name and visual identity elements (including the logo) of that organisation as a reference for marketing, communication and sales purposes.

XVIII. 2. Such use may only take place in a manner that does not harm the reputation of the organisation concerned and does not create the impression that the organisation officially endorses Azta Kft., unless a separate agreement is concluded to that effect.

XVIII. 3. The User may at any time request in writing the discontinuation of the reference and logo use relating to them, which Azta Kft. will fulfil without undue delay.

XIX. Amendments to the GTC

XIX. 1. The Service Provider reserves the right to amend these GTC at any time.

XIX. 2. In the event of a material amendment (in particular, a change in fees, limitation of liability or termination conditions), the Service Provider notifies Users at least 15 (fifteen) days before the amendment takes effect. If the amendment is disadvantageous to the User, the User is entitled to terminate the subscription within 15 days of the notification - free of charge and without penalty - and the Service Provider refunds the proportionate fee.

XX. Governing Law and Disputes

XX. 1. These GTC and the legal relationship between the Parties are governed by Hungarian law, in particular the Civil Code, the Fgytv., the Ektv. and the relevant EU regulations.

XX. 2. The Service Provider and the User shall primarily settle disputes amicably, through negotiation. In the event of a consumer dispute, the Consumer may turn to the Budapest Conciliation Board (Budapesti Békéltető Testület) (Krisztina krt. 99., 1016 Budapest).

XX. 3. If the dispute cannot be settled amicably, the dispute shall be decided by the court having territorial competence for the Service Provider's registered office and subject-matter jurisdiction, unless the mandatory jurisdiction rules of the Civil Code or of consumer protection legislation provide otherwise.

XXI. Export Controls and Regulatory Compliance

XXI. 1. The User declares that their use of the Service does not violate any export restrictions, embargoes or sanctions rules imposed by the EU, the United States or any other jurisdiction.

XXI. 2. The User is obliged to comply with the tax, financial and professional regulatory requirements of the country in which the Service is used. The Service Provider accepts no liability if the User fails to comply with local regulatory requirements.

XXII. Miscellaneous and Final Provisions

XXII. 1. Partial invalidity. If any provision of these GTC is invalid or unenforceable, this does not affect the validity of the other provisions. The invalid provision shall be replaced by a provision that complies with the law and comes closest to the intention of the Parties.

XXII. 2. Waiver. If the Service Provider does not exercise any of its rights, this does not constitute a waiver of that right and does not prevent the Service Provider from enforcing the same right in the future.

XXII. 3. Assignment. The User may not transfer their rights and obligations arising from these GTC without the prior written consent of the Service Provider. The Service Provider is entitled to transfer its rights and obligations arising from the Contract to a third party, provided that it notifies the User of this in advance.

XXII. 4. Entire agreement. These GTC and their annexes (subscription plan terms, in the case of a Business User the azta Pro Data Processing Agreement and Privacy Notice, and, where the Word Add-in is used, the End User Licence Agreement) constitute the entire agreement between the Parties and supersede all prior agreements relating to the Service.

XXII. 5. Notices. Notices required under these GTC may be sent by e-mail to the User's registered e-mail address or to the Service Provider's e-mail address support@azta.ai. The day on which the notice is sent shall be deemed the day of delivery.

XXII. 6. Asymmetry. Where these GTC treat Consumer and Business Users differently, the User is obliged to declare at registration whether they are acting as a consumer or as a business. In the event of a false declaration, the User may not rely on the more favourable terms afforded by consumer protection rules.

XXIII. Contact

For any questions, comments or complaints regarding these GTC, please contact us:

• Azta Korlátolt Felelősségű Társaság
• Company registration number: 01-09-470071
• Tax number: 32861196-2-41
• Address: Balance Hall building, 4th floor, Váci út 99-105., 1139 Budapest, Hungary
• Managing Director: Máté Márk
• Customer support: support@azta.ai
• General enquiries: info@azta.ai
• Website: azta.ai

Upon the entry into force of these GTC, the previous version of the GTC (v3.3, effective: 23 September 2026) ceases to have effect.